![]() Responds to and handles guest problems and complaints.Interacts with guests to obtain feedback on product quality and service levels.Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.Provides and supports service behaviors that are above and beyond for customer satisfaction and retention.Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.Maintains purchasing, receiving and food storage standards.Ensures employees maintain required food handling and sanitation certifications.Follows proper handling and right temperature of all food products.Ensures compliance with food handling and sanitation standards. ![]() Recognizes superior quality products, presentations and flavor.Determines how food should be presented, and create decorative food displays.Monitors the quality of raw and cooked food products to ensure that standards are met.Provides direction for menu development.Knows and implements the brand’s safety standards.Įnsuring Culinary Standards and Responsibilities are Met.Participates in the budgeting process for areas of responsibility.Manages department controllable expenses including food cost, supplies, uniforms and equipment.Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.Establishes goals including performance goals, budget goals, team goals, etc. ![]()
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